Retail Sales Account Manager

Knape and Vogt Manufacturing Company; Grand Rapids (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Competitive pay

Paid time off

Paid holidays

401K match

Tuition reimbursement

Employee discounts

Bonuses

Job summary

Knape and Vogt Manufacturing Company in Grand Rapids seeks an experienced Retail Sales Account Manager to drive profitable sales growth and manage key accounts in the Retail channel. The role involves analyzing market trends, presenting retailer-specific plans, and coordinating with KV teams across Sales, Finance, and IT to optimize profitability.

Ideal candidates have 5 years in retail sales/account management and a Bachelor's in Business or Marketing, plus experience with BI tools, ERP

Qualifications

• 5 years of Retail Sales and account management experience in Strategic Sourcing.
• Bachelor’s degree in Business or Marketing, or comparable experience.
• Experience with BI tools, ERP system, proficiency in CRM platform and MS Office.

Responsibilities

• Drive profitable sales growth and lead account management activities within assigned Retail channel.
• Identify business changes and growth opportunities for assigned accounts.
• Evaluate market information and competitive data to inform strategy.
• Review customer needs, challenges, product opportunities, and growth potential.
• Prepare and deliver retailer-specific presentations for new products and promotions.

Skills

Retail sales

Account management

Sales process

Customer service

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce

Oracle

PowerBI

Vena

Dayforce

Job description

Career Opportunities with Knape and Vogt Manufacturing Company

A great place to work.

Careers At Knape and Vogt Manufacturing Company

Current job opportunities are posted here as they become available.

Are you an experienced Sales professional looking for a new opportunity? Knape & Vogt is looking for a Retail Sales Account Manager to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Company Overview:

Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

What’s In It For You?

• Benefits including Medical/Dental/Vision plus many more
• Competitive Pay
• Generous Paid Time Off
• Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will You Get To Do:

Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel

• Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers’ Lives, and the Competition.
• Create prioritized list of specific growth opportunities to be considered for assigned accounts
• Evaluate anticipated business change opportunities, market information, and competitive data.
• Review customer needs, challenges, product opportunities, and growth potential.
• Scrutinize account P&L performance down to the SKU level and evaluate against plan.
• Regularly research, analyze, and recommend innovation opportunities.
• Ask customers what needs or problems could be addressed through innovative products and services
• Prepare and deliver retailer-specific presentations for new products, line reviews, promotions, etc.
• Execute new product launches, planogram updates, price increases, and SKU rationalization.
• Seek out and lead category captain roles at key accounts.
• Resolve customer service issues and provide solutions to customer needs.
• Prepare for and professionally represent KV at customer and industry trade shows.
• Partner with KV teams to gain and maintain proficiency in these areas:
• Sales process & CRM (with Sales & Cust Service: Salesforce, Oracle, Custom apps)
• Business tools (with Finance: Office, PowerBI, Vena, Proformas, Intranet, Dayforce)
• Communication tools (with IT: Outlook, Webex/Zoom/Teams, Jabber, Cisco, iPhone)
• Product and technical knowledge (with Product Management)
• Market research and competitive assessments (with Channel Marketing)

What Will You Bring:

• 5 years of Retail Sales and account managemetn Supply Chain experience in Strategic Sourcing
• Bachelors Degree in Business or Marketing, or comparable experience
• Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office