Retail Sales Account Manager

Knape & Vogt Manufacturing Company; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Competitive pay

Paid time off

Paid holidays

401K with company match

Tuition reimbursement

Employee discount programs

Bonus and merit opportunities

Job summary

Knape & Vogt Manufacturing Company, based in Grand Rapids, seeks an experienced Retail Sales Account Manager to drive profitable growth within the Retail channel. You will lead account management activities, identify growth opportunities, and collaborate across teams to deliver successful product launches and promotions.

The role requires 5 years of Retail channel selling experience, a business- or marketing-related degree, and strong familiarity with BI tools, ERP systems, CRM platforms, and MS

Qualifications

• 5 years of selling in the Retail Channel
• Bachelor's Degree in Business or Marketing, or comparable experience
• Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office

Responsibilities

• Drive profitable sales growth within assigned Retail channel and lead account management activities
• Identify business changes and growth opportunities across key triggers: Technology, Culture, Economy, Customers’ Lives, Competiton
• Create a prioritized list of growth opportunities for accounts and review customer needs, challenges and product opportunities
• Scrutinize account P&L performance down to SKU level and evaluate against plan
• Prepare retailer-specific presentations for new products, line reviews and promotions
• Execute product launches, planogram updates, price changes, and SKU rationalization
• Lead category captain roles at key accounts and resolve customer service issues
• Represent KV at customer and industry trade shows and collaborate with KV teams across functions

Skills

Retail sales

Account management

CRM experience

Education

Bachelor's degree in Business or Marketing

Tools

CRM platform

MS Office

ERP system

BI tools

Job description

Are you an experienced Sales professional looking for a new opportunity? Knape & Vogt is looking for a Retail Sales Account Manager to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Company Overview

Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

What’s In It For You?

• Benefits including Medical/Dental/Vision plus many more
• Competitive Pay
• Generous Paid Time Off
• Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will You Get To Do

Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel

• Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers’ Lives, and the Competition.
• Create prioritized list of specific growth opportunities to be considered for assigned accounts
• Evaluate anticipated business change opportunities, market information, and competitive data.
• Review customer needs, challenges, product opportunities, and growth potential.
• Scrutinize account P&L performance down to the SKU level and evaluate against plan.
• Regularly research, analyze, and recommend innovation opportunities.
• Ask customers what needs or problems could be addressed through innovative products and services
• Prepare and deliver retailer-specific presentations for new products, line reviews, promotions, etc.
• Execute new product launches, planogram updates, price increases, and SKU rationalization.
• Seek out and lead category captain roles at key accounts
• Resolve customer service issues and provide solutions to customer needs
• Prepare for and professionally represent KV at customer and industry trade shows
• Partner with KV teams to gain and maintain proficiency in these areas:
• Sales process & CRM (with Sales & Cust Service: Salesforce, Oracle, Custom apps)
• Business tools (with Finance: Office, PowerBI, Vena, Proformas, Intranet, Dayforce)
• Communication tools (with IT: Outlook, Webex/Zoom/Teams, Jabber, Cisco, iPhone)
• Product and technical knowledge (with Product Management)
• Market research and competitive assessments (with Channel Marketing)

What Will You Bring

• 5 years of selling in the Retail Channel in addition to having experience with account managemet
• Bachelors Degree in Business or Marketing, or comparable experience
• Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office