Key Account Manager

Comfort Research LLC; Grand Rapids (MI); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

401(k) with company match

Health insurance options

Employee Assistance Program

Free product allowances & discounts

Job summary

A furniture industry leader in Grand Rapids is seeking a Key Account Manager to manage and grow relationships with key retailers. Ideal for a driven sales professional, this role offers a hybrid work model and a comprehensive benefits program, including generous PTO, 401(k) matching, and health insurance options. The successful candidate will collaborate across teams to deliver sales objectives and optimize retail strategies. Strong communication skills and experience in sales are essential to succeed in this role.

Qualifications

• 1-3 years of experience in a sales role or equivalent business experience required.
• Experience working with national retailers.
• Ability to establish priorities and proceed with minimal direction.
• Excellent verbal and written communication skills.
• Ability to establish priorities and proceed with minimal direction.
• Experience in Solution Selling techniques and Joint Business Planning.
• Strength in data analytics and project management.
• Proficiency in Microsoft Office suite (PowerPoint, Excel, Word).

Responsibilities

• Manage and expand relationships with key national and regional retail partners.
• Lead joint business planning and identify strategic growth opportunities.
• Collaborate cross-functionally to optimize assortment, pricing, and execution.
• Align with Sr. Director of Channel Sales as the sales point of contact.
• Develop strategic growth plans for the account portfolio.
• Optimize resources to support the total channel business strategy.
• Support channel business planning, forecasting, and product development stage gate.
• Develop data-based business solutions for assigned accounts.
• Maintain current account relationships and develop new opportunities.
• Demonstrate deep understanding of customers' businesses and provide category expertise.

Skills

Sales experience

Data analytics

Communication skills

Project management

Solution Selling techniques

Project management

Self-starter

Education

Bachelor's Degree or equivalent

Tools

Microsoft Suite

PowerPoint

Word

CRM software

Job description

Description

Comfort Research is seeking a Key Account Manager to manage and expand relationships with key national and regional retail partners, while delivering sales and margin objectives. In this role, you’ll lead joint business planning, identify strategic growth opportunities, and collaborate cross-functionally to optimize assortment, pricing, and execution across the channel.

This position offers high visibility and real ownership, with the opportunity to directly influence channel strategy while building strong, long-term trade partner relationships — ideal for a driven sales professional eager to make an impact and continue growing their career.

HERE'S WHAT YOU'LL DO

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Align with the Sr. Director of Channel Sales on strategic business opportunities and acts as the sales point of contact for Comfort Research.
• Pursue and execute assigned retail opportunities in accordance with channel strategy.
• Develop strategic growth plans for the account portfolio.
• Optimize assortment, pricing, and company resources to support the total channel business strategy.
• Facilitate cross-functional efforts to support the Business Plan, including business update cadence.
• Support channel business planning, forecasting, and product development stage gate process.
• Develop compelling, data-based business solutions for assigned accounts.
• Maintain current account relationships while developing new business opportunities.
• Demonstrate robust knowledge of the customer's business and provide category expertise.
• Support the Sales team in shared goals and initiatives.
• HAVE FUN!
• Other duties as assigned by leadership.

This position is a hybrid role, requiring 3 days per week on-site at our office located at 1719 Elizabeth Ave NW, Grand Rapids, MI 49504. The remaining workdays can be completed remotely, providing a flexible balance between in-office collaboration and remote work convenience. Candidates should be within commuting distance of our Grand Rapids location.

OUR AWESOME BENEFITS

Here at Comfort Research, we believe that the health and well-being of our Ambassadors and their families is critical to their success in the workplace. Comfort Research offers a generous benefits program that includes:

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with a generous company match
• A variety of health insurance plans with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts

WHO WE ARE

Comfort Research is leading the furniture industry in innovative and affordable design and manufacturing. We’ve listened to the growing demand for quality, modern, leading-edge furniture and have responded with a bang! Today, you can find our products at all your favorite retailers, like Walmart, Meijer, and Amazon (to name a few). But that’s just the beginning. We’re on our way to realizing our dream of becoming the "Best Known Brand in Furniture," and we’re pretty excited about it.

As we’ve grown, we’ve continued to be recognized as a Great Place to Work—and we’ve remained committed to building a positive culture and creating a dynamic, fun atmosphere. We believe in hard work and we live by our core values of: Finding A Better Way, Doing the Right Thing, and Expecting the Best from Each Other and Ourselves. At Comfort Research, the pace is fast, the work is anything but boring, and the result is always more Comfort for All.

Requirements

• 1-3 years of experience in a sales role or equivalent business experience required
• Bachelor's Degree or equivalent required
• Experience working with national retailers
• Excellent verbal and written communication skills
• Ability to establish priorities and proceed with minimal direction
• Experience in Solution Selling techniques and Joint Business Planning
• Strength in data analytics and project management
• Proficiency in Microsoft Suite (PowerPoint, Excel, Word)
• Working knowledge of standard sales financial terms, calculations, and statements
• Ability to be a self-starter, work independently, and work in a team environment

Comfort Research is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, disability, marital status, familial status, sexual orientation, or any other characteristic protected by applicable laws. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals.