Retail Route Leader: Coaching Merchandisers & Service

Bethyl Laboratories, Inc; Antioch (TN); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision insurance

Voluntary FSA, life insurance, and dis

Support for Feeding the Future charity

Job summary

Five Star Breaktime Solutions is seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level. You will help ensure merchandising excellence, assist in retail route operations, and promote top‑notch customer satisfaction and compliance.

As a relief merchandiser during vacations, training and open routes, you will coach team members, execute planograms, load and merchandise products, and uphold safety and company standards across locations.

Qualifications

• High school diploma or GED and two years of retail operations, merchandising, or route experience; or equivalent combination of education and experience.
• Valid driver’s license and clean driving record.
• Must consent to a drug screen and pre-employment background check.
• Must be able to lift 50 pounds.
• Ability to lift, bend, stoop, and reach throughout the route.
• Must be 21 to meet DOT requirements.

Responsibilities

• Assist the Retail Team Manager and division leadership with daily retail route operations, ensuring service quality, compliance, and profitability.
• Provide coaching, training, and feedback to retail merchandisers, promoting consistent execution of company standards.
• Fill in for open or vacation routes, ensuring uninterrupted service and customer satisfaction.
• Load, deliver, and merchandise a variety of products including beverages, snacks, coffee, and fresh food items to client locations.
• Verify orders, reconcile variances, and follow operational procedures to maintain accurate delivery and inventory records.
• Execute all plan-o-grams, promotions, and retail initiatives as directed by corporate and regional leadership.
• Replenish, rotate, and display products following company SOPs and FIFO standards.
• Maintain freshness and quality of perishable products by following proper refrigeration and temperature control guidelines.
• Clean, sanitize, and maintain all vending and micro-market equipment, displays, and checkout areas.
• Collect and reconcile cash and coin collections from vending and market locations while maintaining strict accuracy and security.
• Monitor product inventory, reorder items as needed, and ensure adequate stock levels for all assigned accounts.
• Conduct minor equipment maintenance such as filter replacements, cleaning, and bulb or paper changes.
• Maintain assigned company vehicles in a clean and safe condition; perform daily inspections and follow all DOT and company fleet policies.
• Support customer retention through excellent communication, timely service, and professionalism.
• Adhere to all company safety, loss prevention, and cash-handling policies.
• Promote and maintain a safe and compliant work environment; report any unsafe acts or conditions immediately.

Skills

Customer service

Coaching & training

Route operations knowledge

Safety compliance

Education

High school diploma or GED

Job description

Five Star Breaktime Solutions is seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level. You will help ensure merchandising excellence, assist in retail route operations, and promote top‑notch customer satisfaction and compliance.

As a relief merchandiser during vacations, training and open routes, you will coach team members, execute planograms, load and merchandise products, and uphold safety and company standards across locations.