Retail Route Leader — Merch & Customer Experience

Bethyl Laboratories, Inc; Pulaski (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement savings with company

Comprehensive medical, dental, and VIs

Voluntary FSA, life insurance, and STD

Charitable program: Feeding the Future

Job summary

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services seeking a Retail Team Leader to support retail merchandising operations at the branch or division level.

This role acts as relief merchandiser, coaches team members, and ensures merchandising excellence while maintaining customer satisfaction and compliance on routes. Based in Pulaski, TN, join a team focused on service quality and profitable operations.

Qualifications

• High school diploma or GED required; plus two years in retail operations or merchandising.
• Valid driver’s license and clean driving record.
• Ability to lift 50 pounds and perform physical route tasks.
• Must be 21+ to meet DOT requirements.
• Consent to a drug screen and pre-employment background check.

Responsibilities

• Assist the Retail Team Manager and division leadership with daily retail route operations, ensuring service quality, compliance, and profitability.
• Provide coaching, training, and feedback to retail merchandisers, promoting consistent execution of company standards.
• Fill in for open or vacation routes, ensuring uninterrupted service and customer satisfaction.
• Load, deliver, and merchandise a variety of products including beverages, snacks, coffee, and fresh food items to client locations.
• Verify orders, reconcile variances, and follow operational procedures to maintain accurate delivery and inventory records.
• Execute all plan-o-grams, promotions, and retail initiatives as directed by corporate and regional leadership.
• Replenish, rotate, and display products following company SOPs and FIFO standards.
• Maintain freshness and quality of perishable products by following proper refrigeration and temperature control guidelines.
• Clean, sanitize, and maintain all vending and micro-market equipment, displays, and checkout areas.
• Collect and reconcile cash and coin collections from vending and market locations while maintaining strict accuracy and security.
• Monitor product inventory, reorder items as needed, and ensure adequate stock levels for all assigned accounts.
• Conduct minor equipment maintenance such as filter replacements, cleaning, and bulb or paper changes.
• Maintain assigned company vehicles in a clean and safe condition; perform daily inspections and follow all DOT and company fleet policies.
• Support customer retention through excellent communication, timely service, and professionalism.
• Adhere to all company safety, loss prevention, and cash-handling policies.
• Promote and maintain a safe and compliant work environment; report any unsafe acts or conditions immediately.

Skills

Retail operations

Merchandising

Customer service

Education

High school diploma or GED

Job description

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services seeking a Retail Team Leader to support retail merchandising operations at the branch or division level.

This role acts as relief merchandiser, coaches team members, and ensures merchandising excellence while maintaining customer satisfaction and compliance on routes. Based in Pulaski, TN, join a team focused on service quality and profitable operations.