Retail Retalix Solution Specialist(L2 Support Engineer)

Danta Technologies; Westlake (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Danta Technologies in Westlake, OH is seeking a Retail Retalix Solution Specialist (L2 Support Engineer) to support, administer, troubleshoot, and maintain the Retalix Retail and POS ecosystem across store environments.

The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations.

Qualifications

• Experience supporting Retalix POS and BOS in a retail environment.

Responsibilities

• Provide L2 support for Retalix POS, BOS, and retail applications.
• Troubleshoot incidents related to sales, promotions, pricing, inventory and store operations.
• Support cashier workstations, POS terminals, store controllers and peripherals.
• Investigate transaction failures, system performance, and data synchronization issues.
• Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for resolution.
• Participate in Major Incident Management and bridge calls.

Skills

L2 Support

POS Systems

Retail Knowledge

Tools

Retalix POS

Retalix BOS

Verifone

Ingenico

Barcode Scanners

Fuel Pumps

Job description

Employment Eligibility Statement

Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Note

This position is based in Westlake, OH, and requires 5 days per week working from the office. Only candidates who are currently located within Ohio will be considered. Applications from candidates residing outside the USA will not be accepted.

Role Summary

The Retail Retalix Solution Specialist(L2 Support Engineer) is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments. The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations.

Key Responsibilities

Application & POS Support

• Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.
• Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.
• Support cashier workstations, POS terminals, store controllers, and peripheral devices.
• Investigate transaction failures, system performance issues, and data synchronization problems.

Retail Operations Support

• Support fuel management operations, pump communications, and price updates.
• Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues.
• Manage product configurations, promotions, discounts, and price book updates.
• Support inventory and stock management processes
• Perform root cause analysis for recurring incidents.
• Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution.
• Participate in Major Incident Management and bridge calls.

System Administration

• Configure and maintain Retalix store systems and user access.
• Perform application health checks and proactive monitoring.
• Support software deployments, upgrades, patches, and configuration changes.
• Validate interfaces between POS, payment systems, controllers, and back-office applications.

Documentation & Continuous Improvement

• Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.
• Support automation and process improvement initiatives.
• Conduct knowledge transfer sessions for service desk and support teams.
• Identify opportunities to improve remote resolution and reduce field support dependency.

Technical Skills Required

Retail Applications

• Retalix POS Suite
• Retalix Back Office System (BOS)
• Retail Store Controller Applications
• Inventory & Fuel Management Systems

POS & Retail Technologies

• POS Terminals
• Payment Systems (Verifone, Ingenico, etc.)
• Barcode Scanners
• Receipt Printers
• Fuel Pump Integration Systems
• Store Networks and Controllers

Notes

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation or any other characteristic protected by local law, regulation, or ordinance.

Benefits

Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.