Retail Regional Manager: East Coast

Framebridge; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) retirement plan

Parental leave and return program

Flexible time off and holidays

Employee discounts

Life/AD&D Insurance

EAP

Learning and development opportunities

Job summary

Framebridge is seeking a Retail Regional Manager to lead a large store portfolio, drive profitability, and elevate the brand experience. You will guide store teams to deliver a consistent, high-quality customer journey while building a culture that rewards accountability and results.

You will oversee 30–50 locations, partner with People & Culture on talent, and ensure operational excellence with a focus on profitability and customer satisfaction across the region.

Qualifications

• 10+ years in Retail Leadership.
• Proven ability to foster a culture of accountability and high performance.
• Excellent analytical skills and data-driven decision making.

Responsibilities

• Drive Regional Profitability: assume P&L responsibility for the region and analyze sales, profit, inventory trends.
• Performance Management: monitor KPIs and address underperforming locations with targeted strategies.
• Budget Oversight: manage payroll, travel, and expenses while upholding brand standards.
• Talent Acquisition & Retention: partner with People & Culture to recruit and onboard regional managers.
• Build a Leadership Pipeline: coach and develop Area Managers and District Managers with succession plans.
• Operational Excellence: ensure policy adherence, visual standards, inventory control, and loss prevention.
• Store Visit Cadence: execute scheduled store visits across 30–50 locations for support and compliance.
• Champion the Brand: uphold a superior customer experience and brand integrity across the region.

Skills

Retail leadership

P&L management

Data analysis

Job description

Travel:

75% of the week, including corporate meetings, key weekends and peak time

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We’re seeking a Retail Regional Manager who will drive the overall success of a large portfolio of stores — achieving sales goals, improving profitability, and bringing Framebridge’s brand vision to life. You will lead store teams to create a consistent, inspiring client experience, build a positive and value-driven culture, and support the development of high-performing, goal-oriented teams. This role reports to SVP of Retail Stores.

As a Framebridge Team Member, You Will:

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As Retail Regional Manager, You Will:

• Drive Regional Profitability: Assume P&L responsibility for the region, meticulously analyzing financial reports (sales, profit, loss, inventory) to identify trends, opportunities, and potential issues.
• Performance Management: Continuously monitor Key Performance Indicators (KPIs). Implement targeted strategies to address underperforming locations. Work with direct reports to create strategies for improvement.
• Budget Oversight: Manage regional budgets, including payroll, travel, and controllable expenses, ensuring fiscal responsibility without compromising brand standards or customer experience.
• Talent Acquisition & Retention: Partner with People & Culture and retail leadership to recruit, hire, and onboard top-tier management talent for all locations.
• Build a Leadership Pipeline: Actively coach, mentor, and develop Area and District Managers, identifying high-potential individuals and creating clear succession plans.
• Performance Culture: Foster a culture of high performance, accountability, and continuous improvement. Conduct regular performance reviews, provide constructive feedback, and manage all aspects of team performance.
• Training & Empowerment: Ensure all teams are proficient in product knowledge, sales techniques, and operational procedures. Empower leaders to make sound business decisions that benefit their store and the region, supporting Framebridge’s 100% happiness guarantee.
• Operational Excellence: Enforce company policies, procedures, and operational standards across stores. Ensure consistency in execution, including art safety, chain of custody, visual merchandising, inventory management, and loss prevention.
• Store Visit Cadence: Implement a strategic store visit schedule to ensure all 30–50 locations receive appropriate levels of support, coaching, and compliance auditing.
• Visual Merchandising: Uphold and execute the brand’s visual standards, ensuring all stores provide a compelling and consistent customer experience.
• Champion the Brand: Serve as the ultimate brand ambassador, ensuring that every store delivers an exceptional and consistent customer experience.
• Market Awareness: Monitor customer feedback, competitive activity, and local market trends. Provide actionable insights and recommendations to corporate partners (Marketing, Merchandising, Retail Operations, People & Culture, etc.).
• Problem Resolution: Act as a senior point of escalation for customer and team member relations issues, resolving them professionally and effectively.

Who You Are:

• 10+ years in Retail Leadership, with at least 5 years overseeing 15+ locations. Experience managing 30+ locations strongly preferred.
• Proven ability to foster a culture of accountability and high performance while motivating teams through clear communication across your direct report team and the broader fleet.
• Exceptional financial and business acumen with strong P&L management experience.
• Excellent analytical skills; ability to interpret sales data and make data-driven decisions.
• Strong problem-solving, strategic planning, and organizational skills.
• Experience in the retail sector with an interior design or creative background preferred; high-growth or high-touch, consultative retail environments a plus.
• Outstanding written and verbal communication skills.
• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• And more!

Salary Information:

The base range is $150,000 to $190,000 plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

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Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.