People & Culture Manager, Retail

Framebridge; Bethesda (MD); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Parental leave

Flexible time off

Employee discounts

EAP

Learning & development opportunities

Job summary

Framebridge is seeking a strategic People & Culture Manager, Retail, to lead day-to-day employee relations and talent planning for our expanding retail fleet. You will transition from executing HR tasks to owning the regional People strategy, partnering with Store Managers and HQ.

This role focuses on scaling our retail teams, ensuring compliant practices, Workday governance, and succession planning across New Store Openings.

Qualifications

• 3+ years in People & Culture/HR, with 2+ years in multi-unit retail or customer service.
• Expertise in employment law, investigations, and guiding field management.
• Proven talent planning and high-volume recruitment for store openings.
• Advanced Workday skills for data and lifecycle management.
• Strong communication across coaching hourly staff to executives.

Responsibilities

• Lead day-to-day Retail employee relations and investigations.
• Coach store leaders on performance feedback and corrective actions.
• Ensure compliance with employment laws and policies.
• Analyze ER trends and turnover to advise leadership.
• Own workforce planning for Retail and NSO hiring.

Skills

HR leadership

Employee relations

Talent planning

Communication

Adaptability

Tools

Workday

Job description

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We’ve framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We are seeking a strategic, highly collaborative People & Culture Manager, Retail, to lead day-to-day employee relations and talent planning for our expanding retail fleet. In this role, you will transition from executing HR tasks to owning the regional People strategy, serving as a critical business partner to Regional, District, and Store Managers. You will oversee the resolution of complex employee relations, design proactive talent planning and succession frameworks, and ensure our retail teams are scaled and empowered to deliver a delightful customer experience.

While your primary focus is driving the health and talent pipeline of our retail stores, you will also align with corporate headquarters to ensure unified People & Culture initiatives across the brand.

This role reports to the Senior Manager, People & Culture.

As a Framebridge Team Member, You Will

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As People & Culture Manager, Retail, You Will:

Employee Relations & Compliance Leadership

• Lead the strategy and oversight for all day-to-day Retail employee relations (ER), serving as the escalation point for complex investigations, conflict resolution, and high-risk performance management issues.
• Coach and counsel Store, Area and District Managers on building high-performing teams, delivering impactful feedback, and navigating sensitive corrective actions.
• Ensure compliance and consistency in the application of employment laws, company policies, and culture across all current and future retail locations.
• Analyze ER trends and turnover data within Workday to diagnose root causes, reporting actionable insights and proactive cultural interventions to executive retail leadership.

Strategic Talent Planning & Acquisition

• Own the workforce planning strategy for Retail, partnering closely with Retail Leadership to forecast staffing needs and future strategies for scale.
• Support the Retail talent acquisition strategy, work collaboratively with the talent acquisition team on full-cycle recruitment frameworks for leadership roles and design fast-paced hiring blueprints for New Store Openings (NSO).
• Champion succession planning by supporting talent review frameworks that identify, develop, and retain high-potential hourly and salaried internal talent.

Operational Excellence & Scale

• Architect and optimize People & Culture Standard Operating Procedures (SOPs) and scaling strategies specifically tailored for a fast-growing, geographically dispersed Retail footprint.
• Act as the functional owner of Workday for the Retail division, ensuring advanced case tracking, data integrity, and leveraging the system to streamline the Retail employee lifecycle.
• Collaborate cross-functionally with key partners to ensure seamless, unified processes exist that support onboarding and ongoing development of teams.

Who You Are:

• An Experienced HR Leader: You bring 3+ years of progressive People & Culture/HR experience, with at least 2 years specifically leading HR functions, employee relations, and talent planning within a multi-unit Retail or customer service environment. This is a non-negotiable requirement.
• An Employee Relations Expert: You have expertise in employment law, conducting complex investigations, and guiding field management through nuanced performance conversations.
• A Forward-Thinking Talent Planner: You have a proven track record of designing succession plans, executing high-volume talent acquisition strategies, and successfully launching talent initiatives for New Store Openings.
• A Workday Power User: You possess advanced, hands-on proficiency with Workday, utilizing it not just for data tracking, but for driving strategic business insights.
• An Exceptional Communicator: You are a trusted advisor who can effortlessly pivot your communication style from coaching hourly store team members to presenting talent strategies to senior executives.
• Adaptable & Solution-Oriented: You thrive in a high-growth, fast-paced environment and view Retail scaling challenges as opportunities to build lasting organizational structures.
• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• And more!

Salary Information

The base range is $80,000 – $90,000. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Review your CCPA Privacy Rights (https://oag.ca.gov/privacy/ccpa). Framebridge uses AI to assist in reviews, but all hiring decisions are made by humans.

Equal Opportunity Employer

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.