Retail Store Manager: Boulder

Framebridge; Boulder (CO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Parental leave and PTO

Employee discounts

Learning & development

EAP

Job summary

Framebridge in Boulder is seeking a Store Manager to lead our retail team and deliver an exceptional customer experience. You will drive store performance, brand representation, and collaboration with manufacturing to ensure smooth omni-channel operations.

You will recruit and coach a high-performing team, apply strong communication skills, and manage flexible scheduling including evenings and weekends to meet business needs. A background in art/design is preferred but not required.

Qualifications

• 3+ years experience as Store Manager in a customer-facing sales or hospitality setting.
• Experience managing in customer service, retail, or hospitality roles.
• Proven leadership ability and coaching skills.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Recruit, interview, hire, onboard, and train retail team members.
• Develop and execute operational activities to meet customer experience and financial goals.
• Coordinate with the manufacturing facility to ensure seamless omni-channel operations.
• Coach team on product knowledge and design advice for customers.
• Plan in-store events with Framebridge marketing.
• Adapt scheduling to evenings and weekends as needed.
• Support the 100% happiness guarantee for customers.

Skills

Store leadership

Team development

Customer service

Communication

Analytical thinking

Problem solving

Time management

Adaptability

Design interest

Education

Degree in art/design/marketing (preferred)

Job description

Shift Details: Full-Time Salary Non exempt

Flexibility required including evenings and weekends

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Store Manager who will lead our retail store team to deliver an exceptional customer experience while driving business results. As the heart of your store, you'll build a high-performing team, champion the Framebridge brand, and ensure every customer leaves inspired. This role reports to the District Manager.

As Store Manager, You Will:

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with the manufacturing facility to ensure seamless omni-channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Who You Are:

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Physical Requirements:

This role requires the ability to perform the following physical tasks on a regular basis:

• Standing for extended periods of time (up to 8 hours per shift)
• Light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materials
• Bending, reaching, and light physical movement as needed in a retail or production environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• And more!

Salary Information:

The base range is $70,000 – $75,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Review your CCPA Privacy Rights. Framebridge uses AI to assist in reviews, but all hiring decisions are made by humans.

Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.