Retail Quality & Customer Experience Lead

Renewal by Andersen Metro & Midwest; Cottage Grove (MN); On-site; USD 111,000 - 172,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

PTO & Holidays

Maternity/Parental leave

Career growth opportunities

Job summary

Andersen Corporation is seeking a Senior Director of Retail Operations to lead reordering processes, drive continuous improvement, and resolve escalated issues across regional teams, manufacturing, and supply chain. You will champion customer experience and cost-saving initiatives while guiding cross-functional leaders to deliver world-class service.

The role focuses on strategic planning, collaboration withLegal, IT, Marketing and Sales, and delivering operational excellence in a fast-paced

Qualifications

• Four year degree in Business/related discipline and/or 8 years of business experience, with 5 or more years in a supervisory or management capacity; or an equivalent combination of education and exp.
• Strong conflict management, negotiating and influencing skills.
• Excellent verbal and written communication skills.
• Outstanding business and financial acumen with budgeting and forecasting experience.

Responsibilities

• Drives alignment for significant financial decisions impacting quality and customer experiences; acts as lead liaison between retail and internal teams to resolve escalated reorder issues.
• Manage continuous improvement & warranty/service policy initiatives and training programs to improve customer experience and reduce costs.
• Collaborate with regional managers, quality, supply chain, logistics and leadership across RBA on strategy to drive customer experiences and reduce cost to serve.
• Direct multiple functions and/or strategic corporate initiatives/projects.
• Create a collaborative framework with all functions to deliver customer solutions to retailers that create a competitive advantage.
• Identify and implement technology-based solutions that drive efficiency gains and enhance the customer experience.
• Develop, prioritize, lead and implement strategic plans and programs to promote long term improvements to customer experience.
• Other as outlined by Senior Director Retail Ops

Skills

Negotiation

Communication

Leadership

Financial acumen

Education

Bachelor's degree in Business or related field

Job description

Andersen Corporation is seeking a Senior Director of Retail Operations to lead reordering processes, drive continuous improvement, and resolve escalated issues across regional teams, manufacturing, and supply chain. You will champion customer experience and cost-saving initiatives while guiding cross-functional leaders to deliver world-class service.

The role focuses on strategic planning, collaboration withLegal, IT, Marketing and Sales, and delivering operational excellence in a fast-paced