Senior Retail Quality & Experience Leader

Andersen Windows, Inc.; Cottage Grove (MN); On-site; USD 111,000 - 172,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts (FSAs)

Health Savings Account (HSA)

Health Reimbursement Account (HRA)

Life Insurance

Paid Time Off & Holidays

Paid Maternity Leave & Paid Parental/P

Career Growth Planning & Nationwide O"

Job summary

Andersen Corporation in Cottage Grove, MN seeks a Manger Retail Quality to lead reordering, continuous improvement and RBA initiatives, elevating customer experience and revenue. You will partner with regional operations, quality, supply chain and stores to resolve escalated issues and uphold the brand promise.

You will direct multiple functions across regions, drive cost-to-serve improvements, and develop strategy with leaders across the enterprise.

Qualifications

• Four year degree in Business/related discipline and/or 8 years of business experience, with 5 or more years in a supervisory or management capacity.
• Strong conflict management, negotiating and influencing skills.
• Outstanding collaborator with the demonstrated ability to build partnerships with leaders across the Enterprise.
• Excellent verbal and written communication skills.
• Demonstrated ability to identify business opportunities, develop strategic plans and facilitate issue resolution.
• Outstanding business and financial acumen as demonstrated by effective budgeting, forecasting and talent acquisition and management.
• Expert ability to effectively forecast, plan, anticipate and conduct financial analysis.

Responsibilities

• Drives alignment for significant financial decisions impacting quality and customer experiences utilizing strong negotiation and persuasion skills.
• Acts as a lead liaison between retail and the RBA internal, legal department, logistics, supply chain and sales, providing resolution to escalated reorder issues.
• Manage continuous improvement & warranty/service policy initiatives and training programs to improve customer experience, reduce costs, and improve retail experience.
• Collaborate with regional managers, quality team, supply chain, logistics and business team leadership across RBA on strategy to drive excellent customer experiences, supporting retail programs while reducing the cost to serve our customers.
• Direct multiple functions and / or strategic corporate initiatives/projects.
• Create a collaborative framework with all functions or RBA (Business Unit Leadership, RD&I, Manufacturing, Quality, Legal, IT, Marketing and Sales) to deliver customer solutions to our retailers that create a competitive advantage and leverage insights garnered from Field Operations activity.
• Identify and implement technology based solutions that drive efficiency gains and enhance the customer experience.
• Develop, prioritize, lead and implement strategic plans, projects, and programs to promote long term continuous product, process and system improvements to improve customer experience.
• Other as outlined by Senior Director Retail Ops

Skills

Conflict management

Negotiation

Influencing

Collaborator

Verbal communication

Written communication

Business opportunities

Strategic planning

Financial acumen

Forecasting

Education

Bachelor's degree in Business

8 years business experience

Job description

Andersen Corporation in Cottage Grove, MN seeks a Manger Retail Quality to lead reordering, continuous improvement and RBA initiatives, elevating customer experience and revenue. You will partner with regional operations, quality, supply chain and stores to resolve escalated issues and uphold the brand promise.

You will direct multiple functions across regions, drive cost-to-serve improvements, and develop strategy with leaders across the enterprise.