Senior Retail Quality & Experience Manager

Andersen Corporation; Cottage Grove (MN); On-site; USD 111,000 - 172,000; Full time

Benefits offered by this job

401 (k) Plan, Employer Fixed Contribs

Profit Sharing

Medical, Dental and Vision Coverage

FSAs, HSA and HRA

Life Insurance

Paid Time Off & Holidays

Paid Maternity Leave & Parental Leave

Career Growth Planning & Nationwide Op

Company traditions per position

Job summary

Andersen Corporation in Cottage Grove, MN, seeks an experienced leader to increase sales revenue and customer experience by guiding reordering functions, continuous improvement initiatives, and RBA programs. You will collaborate with regional teams, Operations leaders, manufacturing and supply chain to resolve complex issues and deliver on our brand promise.

This role requires strong negotiation, strategic planning, budgeting and financial analysis skills to drive cost savings and a

Qualifications

• Four year degree in Business/related discipline and/or 8 years of business experience, with 5 or more years in a supervisory or management capacity; or an equivalent combination of education and exp
• Strong conflict management, negotiating and influencing skills
• Outstanding collaborator with the demonstrated ability to build partnerships with leaders across the Enterprise.
• Excellent verbal and written communication skills
• Demonstrated ability to identify business opportunities, develop strategic plans and facilitate issue resolution.
• Outstanding business and financial acumen as demonstrated by effective budgeting, forecasting and talent acquisition and management
• Expert ability to effectively forecast, plan, anticipate and conduct financial analysis

Responsibilities

• Drives alignment for significant financial decisions impacting quality and customer experiences utilizing strong negotiation and persuasion skills. Acts as a lead liaison between retail and the RBA internal, legal department, logistics, supply chain and sales, providing resolution to escalated reorder issues.
• Manage continuous improvement & warranty/service policy initiatives and training programs to improve customer experience, reduce costs, and improve retail experience.
• Collaborate with regional managers, quality team, supply chain, logistics and business team leadership across RBA on strategy to drive excellent customer experiences, supporting retail programs while reducing the cost to serve our customers.
• Direct multiple functions and / or strategic corporate initiatives/projects.
• Create a collaborative framework with all functions or RBA (Business Unit Leadership, RD&I, Manufacturing, Quality, Legal, IT, Marketing and Sales) to deliver customer solutions to our retailers that create a competitive advantage and leverage insights garnered from Field Operations activity.
• Identify and implement technology based solutions that drive efficiency gains and enhance the customer experience.
• Develop, prioritize, lead and implement strategic plans, projects, and programs to promote long term continuous product, process and system improvements to improve customer experience.
• Other as outlined by Senior Director Retail Ops

Skills

Conflict management

Negotiation

Collaboration

Communication

Strategic analysis

Forecasting

Financial analysis

Education

Bachelor's degree in Business or related field

Job description

Andersen Corporation in Cottage Grove, MN, seeks an experienced leader to increase sales revenue and customer experience by guiding reordering functions, continuous improvement initiatives, and RBA programs. You will collaborate with regional teams, Operations leaders, manufacturing and supply chain to resolve complex issues and deliver on our brand promise.

This role requires strong negotiation, strategic planning, budgeting and financial analysis skills to drive cost savings and a