Retail Quality Assurance Associate: Store Ops & Safety

Food Lion; Wilson (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Wilson, NC seeks a dedicated retail associate to maintain a clean, safe, and inviting store environment while delivering fast, friendly, and accurate customer service. You will follow QA and sanitation standards, assist with daily store duties, learn multiple tasks, and contribute to labor productivity and cost efficiency.

Strong interpersonal skills and the ability to work physically demanding shifts are required.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Sweep and clean floors on nights with no scheduled vendor services
• Weekly cleaning of Produce, Market and Deli Departments
• Clean and organize the store mop room
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
• Follow QA daily check list and sanitation standards set by Food Lion
• Follow current Standard Practices regarding cleanup of Hazardous Waste product
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Willingness to learn

Education

High school diploma or equivalent

Tools

Computer Based Training (CBT)

Job description

Food Lion in Wilson, NC seeks a dedicated retail associate to maintain a clean, safe, and inviting store environment while delivering fast, friendly, and accurate customer service. You will follow QA and sanitation standards, assist with daily store duties, learn multiple tasks, and contribute to labor productivity and cost efficiency.

Strong interpersonal skills and the ability to work physically demanding shifts are required.