Retail Quality Assurance Associate, Store Ops

Food Lion; New Bern (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in New Bern, NC is seeking a Store Associate to join our team. You will maintain a clean, inviting shopping environment, assist customers, and support daily store operations to ensure a safe, efficient experience.

The role emphasizes friendly service, basic shelving and cleaning, compliance with safety guidelines, and teamwork across departments. The position may include night shifts and requires ability to lift/light loads and stand for long periods. Training provided.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Sweep and clean floors on nights with no scheduled vendor services
• Weekly cleaning of Produce, Market and Deli Departments
• Clean and organize the store mop room
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
• Follow QA daily check list and sanitation standards set by Food Lion
• Follow current Standard Practices regarding cleanup of Hazardous Waste product
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Teamwork

Interpersonal skills

Multi-tasking

Problem solving

Safety awareness

Education

High school diploma or equivalent

Job description

Food Lion in New Bern, NC is seeking a Store Associate to join our team. You will maintain a clean, inviting shopping environment, assist customers, and support daily store operations to ensure a safe, efficient experience.

The role emphasizes friendly service, basic shelving and cleaning, compliance with safety guidelines, and teamwork across departments. The position may include night shifts and requires ability to lift/light loads and stand for long periods. Training provided.