Retail Production Supervisor - Food Service & Quality

Flying Food Group; Newark (NJ); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

Flying Food Group in Newark, NJ seeks a dedicated customer service supervisor to enhance the growth of our Retail business and serve as the primary contact for customers and internal teams.

You will supervise supervisors and managers, monitor food safety and quality, manage scheduling, and coordinate resolutions to issues, supporting new product roll-outs and timely responses. This position operates in a 24/7/365 environment and reports to Newark Operations.

Qualifications

• Energetic and enthusiastic.
• College degree or equivalent knowledge.
• Customer service oriented.
• Must be able to work in a cold environment.
• Strong communication skills (oral and written).
• Consistent follow-through needed.
• Ability to meet deadlines.
• Must be multi-tasking.
• Computer skills (proficient in MS Word, Excel & Access).
• Culinary skills a plus.

Responsabilités

• Serve as the point person for customers, the Newark operations team and retail team regarding all retail service-related issues.
• Manage supervisors and managers within the department.
• Control the Food Cost and Department productivity.
• Monitor Food Safety and Quality.
• Record daily issues on Customer Issue Log and distribute to the Newark operations team via email and daily briefings (e.g. delivery, product quality, retail customer complaints, customer questions etc.).
• Follow up with appropriate personnel regarding resolutions to customer issues.
• Coordinate timely responses to customers and retail Team.
• Work closely with production team to help ensure that key events and/or projects are executed properly.
• Send out customer samples.
• Handle special orders.
• New product roll-out support on ingredients, process, label, implementation and store roll-out
• Service Accounts on special needs/issues (i.e. shorts, promos, etc.)
• Work with Product Development Manager to ensure that production has necessary product specification information.
• Weekly scheduling of hourly employees
• Trains new hires on process
• Manage label database to ensure all labels are current and accurate.
• Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements

Connaissances

Energetic

College degree

Customer service

Cold environment

Communication

Follow-through

Deadline-focused

Multi-tasking

MS Word

Culinary skills

Formation

College degree or equivalent knowledge

Outils

MS Word

Excel

Access

Description du poste

Flying Food Group in Newark, NJ seeks a dedicated customer service supervisor to enhance the growth of our Retail business and serve as the primary contact for customers and internal teams.

You will supervise supervisors and managers, monitor food safety and quality, manage scheduling, and coordinate resolutions to issues, supporting new product roll-outs and timely responses. This position operates in a 24/7/365 environment and reports to Newark Operations.