Retail Production Lead — Drive Quality & Goals

GOODWILL INDUSTRIES OF SOUTHERN NEVADA INC; Henderson (NV); On-site; USD 39,000 - 48,000; Full time

Job summary

GOODWILL INDUSTRIES OF SOUTHERN NEVADA INC in Henderson, NV is seeking a Production Manager to lead daily production goals, supervise retail production staff, and act as the primary key holder when the Store Manager is away.

You will oversee quality checks, coordinate with Central Warehouse, train staff on the Production Manual Guidelines and pricing, and ensure safe, courteous customer service while maintaining store areas.

Qualifications

• Proven reliability in meeting attendance expectations.
• Must be able to operate and obtain certification for the use of the stacker.
• Must be able to continuously perform repetitive work, at a set pace.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.
• Minimum of 3 years retail production supervisory experience preferred.

Responsibilities

• Achieves daily, weekly, and monthly production goals for the store, reaching out to senior management when short on donations.
• Ensures every rack/cart of processed goods receives a quality, quantity review.
• Performs a salvage audit daily to ensure the quality of the donated goods on the sales floor and that quality donations are not in salvage.
• Communicates with the store management team the Central Warehouse needs to ensure production and sales goals will be met.
• Sorts and ensures training for E-Commerce categories, brands, etc.
• Trains and coaches new and existing team members to follow the Production Manual Guidelines, Pictures Process Maps (PPM's), production metrics and pricing guidelines. Holds staff accountable for meeting processing goals.
• Ensures quality customer service is present and provided by all team members in a timely and courteous manner to all customers, donors, and other team members.
• Acts as Store Manager when Store Manager is out of the store.

Skills

Interpersonal skills

Excellent communication skills

Integrity and ethics

Adaptability and flexibility

Bilingual English and Spanish a plus

Education

High school / GED completion (preferred)

Tools

Microsoft Office

Job description

GOODWILL INDUSTRIES OF SOUTHERN NEVADA INC in Henderson, NV is seeking a Production Manager to lead daily production goals, supervise retail production staff, and act as the primary key holder when the Store Manager is away.

You will oversee quality checks, coordinate with Central Warehouse, train staff on the Production Manual Guidelines and pricing, and ensure safe, courteous customer service while maintaining store areas.