Retail Process Improvement Specialist

Corda Credit Union; Cedar Rapids (IA); On-site; USD 60,000 - 75,000; Full time

Job summary

Corda Credit Union in Cedar Rapids, IA is seeking a Retail Process Specialist to help streamline retail procedures, ensure accuracy and consistency, and empower staff with clear, practical guidelines. You will analyze processes, write and maintain procedures, identify gaps, test new products or systems, and communicate changes across the organization to drive efficient operations.

The role emphasizes collaboration, attention to detail, and a proactive mindset to continually improve member

Qualifications

• Analytical mindset with ability to translate complex processes into clear procedures.
• Meticulous attention to detail and strong organizational skills.
• Excellent written and verbal communication; comfortable cross‑functional collaboration.

Responsibilities

• Write, maintain, and improve retail procedures that are clear and practical.
• Analyze different ways to complete a task and recommend best practices.
• Regularly review procedures to keep them accurate and effective.
• Identify gaps and opportunities to improve efficiency and consistency.
• Assist in rollout of new products, services, or systems by testing processes and developing resources.
• Communicate changes to employees and ensure understanding.
• Identify opportunities for coaching and process education.

Skills

Analytical

Detail-oriented

Curious

Strong communicator

Ask better questions

Written & spoken comms

Process analysis

Collaboration across departments

Critical thinking

Financial services experience

Job description

Corda Credit Union in Cedar Rapids, IA is seeking a Retail Process Specialist to help streamline retail procedures, ensure accuracy and consistency, and empower staff with clear, practical guidelines. You will analyze processes, write and maintain procedures, identify gaps, test new products or systems, and communicate changes across the organization to drive efficient operations.

The role emphasizes collaboration, attention to detail, and a proactive mindset to continually improve member