Print Solutions Sales Lead - Team Coach & Customer Champion

Staples, Inc.; Beaver Dam (WI); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development program

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts

Discounts at hundreds of retailers

Many more benefits

Job summary

Staples, Inc. is seeking Print Supervisors to lead a team in offering total print and marketing solutions. You will connect with customers, drive sales, and coach associates to deliver exceptional service in a fast-paced retail environment.

This role emphasizes collaboration, quality, and community engagement. You’ll work a flexible schedule to meet store needs and may earn bonuses through a performance-based plan, with full benefits and a strong development program.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Experience directing a team and/or supervising others while managing many priorities.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs).
• Attention to detail and keen eye for noticing quality issues.
• Experience overcoming objection and engaging with customers to understand their needs.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously.

Responsibilities

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
• Drive customer satisfaction by focusing on customer engagement, quality, and the community
• Coach associates in exceptional service, consultative selling, and total solutions
• Lead and develop a team committed to operational excellence in driving profitable sales & margin
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
• Be flexible to perform other duties as assigned

Skills

Team leadership

Customer engagement

Communication

Detail oriented

Conflict management

Collaboration

Problem solving

Integrity

Flexibility

Physical stamina

Tools

Salesforce

Microsoft Word

Job description

Staples, Inc. is seeking Print Supervisors to lead a team in offering total print and marketing solutions. You will connect with customers, drive sales, and coach associates to deliver exceptional service in a fast-paced retail environment.

This role emphasizes collaboration, quality, and community engagement. You’ll work a flexible schedule to meet store needs and may earn bonuses through a performance-based plan, with full benefits and a strong development program.