Retail Pop-Up Experience Manager

Game Seven Agency; New York (NY); On-site; USD 82,000 - 95,000; Full time

Job summary

Game Seven Agency in New York seeks an Account Manager to lead a multi-year retail pop-up program for a culturally influential athletic brand. You will oversee operations, staffing, programming, and day-to-day client relationships, while ensuring alignment with the agency’s creative and experiential standards.

The role requires a strategic, detail-driven operator who can balance long-term roadmaps with fast-moving production needs, guiding cross-functional teams from concept through execution.

Qualifications

• 3-5 years of account management experience within an agency or brand.
• Experience with long-term, multi-phase builds or programs (retail, pop-ups, installations, experiential tours).
• Strong communication, organization, and relationship-building skills.
• Experience collaborating with creative, strategy, production, digital, and operations teams.
• Confident negotiator with understanding of vendor pricing, fabrication timelines, and retail/experiential production needs.
• Creative problem-solver who can think conceptually and operationally.
• Proactive, solutions-oriented, able to manage multiple workstreams in a fast-paced environment.
• Proficient in Google Suite, Slack, Box, Asana.
• Team-first mindset and passion for sport, culture, retail experiences, and live events.
• Ability to travel and work some nights and weekends as needed.

Responsibilities

• Serve as the primary project manager for the full lifecycle of the retail pop-up program — owning timelines, resourcing, workbacks, documentation, priorities, and cross-functional alignment.
• Lead the planning, build, launch, and ongoing management of a long-term retail pop-up experience, ensuring all work meets objectives and stays on schedule.
• Establish and maintain detailed project plans, weekly status trackers, and milestone calendars to create clarity and ensure partners are aligned.
• Manage client communication and relationships, earning trust through clear updates, proactive problem-solving, and cultural fluency.
• Oversee in-store staff communication and relationships to ensure agency and brand standards daily.
• Translate client briefs into actionable plans across retail build, merchandising, experiential programming, consumer engagement, and integrated marketing.
• Partner with strategy, creative, digital, production, and experiential teams for seamless collaboration from concept to execution.
• Support cross-functional teams through design, fabrication, install, operations, and event activation phases.
• Identify opportunities to streamline processes, elevate creative work, or resolve production, operational, or budget challenges.
• Build and maintain vendor, partner, and industry relationships across fabrication and retail operations.
• Ensure all touchpoints remain fresh and aligned with the brand’s cultural point of view over the two-year lifecycle.

Skills

Account management

communication

organization

relationship-building

negotiation

creative problem-solving

multi-tasking

travel readiness

team collaboration

Tools

Google Suite

Slack

Box

Asana

Job description

Game Seven Agency in New York seeks an Account Manager to lead a multi-year retail pop-up program for a culturally influential athletic brand. You will oversee operations, staffing, programming, and day-to-day client relationships, while ensuring alignment with the agency’s creative and experiential standards.

The role requires a strategic, detail-driven operator who can balance long-term roadmaps with fast-moving production needs, guiding cross-functional teams from concept through execution.