Account Manager

Game Seven Agency; New York (NY); On-site; USD 82,000 - 95,000; Full time

Job summary

Game Seven Agency in New York seeks an Account Manager to lead a multi-year retail pop-up program for a culturally influential athletic brand. You will oversee operations, staffing, programming, and day-to-day client relationships, while ensuring alignment with the agency’s creative and experiential standards.

The role requires a strategic, detail-driven operator who can balance long-term roadmaps with fast-moving production needs, guiding cross-functional teams from concept through execution.

Qualifications

• 3-5 years of account management experience within an agency or brand.
• Experience with long-term, multi-phase builds or programs (retail, pop-ups, installations, experiential tours).
• Strong communication, organization, and relationship-building skills.
• Experience collaborating with creative, strategy, production, digital, and operations teams.
• Confident negotiator with understanding of vendor pricing, fabrication timelines, and retail/experiential production needs.
• Creative problem-solver who can think conceptually and operationally.
• Proactive, solutions-oriented, able to manage multiple workstreams in a fast-paced environment.
• Proficient in Google Suite, Slack, Box, Asana.
• Team-first mindset and passion for sport, culture, retail experiences, and live events.
• Ability to travel and work some nights and weekends as needed.

Responsibilities

• Serve as the primary project manager for the full lifecycle of the retail pop-up program — owning timelines, resourcing, workbacks, documentation, priorities, and cross-functional alignment.
• Lead the planning, build, launch, and ongoing management of a long-term retail pop-up experience, ensuring all work meets objectives and stays on schedule.
• Establish and maintain detailed project plans, weekly status trackers, and milestone calendars to create clarity and ensure partners are aligned.
• Manage client communication and relationships, earning trust through clear updates, proactive problem-solving, and cultural fluency.
• Oversee in-store staff communication and relationships to ensure agency and brand standards daily.
• Translate client briefs into actionable plans across retail build, merchandising, experiential programming, consumer engagement, and integrated marketing.
• Partner with strategy, creative, digital, production, and experiential teams for seamless collaboration from concept to execution.
• Support cross-functional teams through design, fabrication, install, operations, and event activation phases.
• Identify opportunities to streamline processes, elevate creative work, or resolve production, operational, or budget challenges.
• Build and maintain vendor, partner, and industry relationships across fabrication and retail operations.
• Ensure all touchpoints remain fresh and aligned with the brand’s cultural point of view over the two-year lifecycle.

Skills

Account management

communication

organization

relationship-building

negotiation

creative problem-solving

multi-tasking

travel readiness

team collaboration

Tools

Google Suite

Slack

Box

Asana

Job description

Game Seven Agency, an Excel Sports Management Company, is a full service creative and experiential agency that lives for sport, music and culture. From the biggest moments to the smallest details, we pride ourselves on being in the know and building relationships that matter, for brands that matter.

Our team is comprised of creatives, strategists, producers, designers, project managers, influencer managers, filmmakers, volunteers, activists, ballplayers, hypebeasts, social media moguls, runners, mixologists, party promoters, hip-hop elitists, show-bingers, hot-take havers, vintage t-shirt collectors, fitness fanatics, pet parents, plant parents, human parents, and general good time havers.

Clients include Hennessey, Nike, Jordan, Spotify, Meta, Instagram, TikTok, Amazon, Timberland, Oakley, Footlocker, Chime, Fanatics, Bleacher Report, Uninterrupted, and more.

About the Role

The Account Manager will help lead an ambitious, multi-year retail operational and experiential program for a culturally influential athletic brand. This role centers on the launch and management of an ongoing pop-up retail experience -overseeing everything from operational maintenance, in-store staffing and programming, community moments, and ad-hoc experiential events. You'll guide day-to-day client relationships, steward work that pushes culture forward, and ensure integrated teams deliver best-in‑class retail and experiential executions. This role requires a strategic, detail-driven operator who can balance long-term roadmaps with fast-moving production needs, driving clarity and alignment across internal teams, partners, and clients.

Key Responsibilities

• Serve as the primary project manager for the full lifecycle of the retail pop-up program - owning timelines, resourcing, workbacks, documentation, priorities, and cross-functional alignment.
• Lead the planning, build, launch, and ongoing management of a long-term retail pop-up experience, ensuring all work meets objectives, stays on schedule, and aligns with Game Seven's creative and experiential standards.
• Establish and maintain detailed project plans, weekly status trackers, and milestone calendars to create clarity and ensure all partners are working in lockstep.
• Manage client communication and relationships, earning trust through clear updates, proactive problem-solving, and cultural fluency.
• Manage in-store staff communication and relationships ensuring agency and brand standards are met on a day-to-day basis
• Push forward small format production elements integral to maintaining the space between larger brand programming and initiatives
• Translate client briefs into actionable plans across retail build, merchandising, experiential programming, consumer engagement, and integrated marketing.
• Partner closely with strategy, creative, digital, production, and experiential teams to ensure seamless collaboration from concepting through execution.
• Support and guide cross-functional teams throughout design, fabrication, install, operations, and event activation phases - driving accountability and keeping workstreams on track.
• Anticipate client and project needs - identifying opportunities to streamline processes, elevate creative work, or solve production, operational, or budget challenges.
• Build and maintain vendor, partner, and industry relationships across fabrication, retail operations, event production, and cultural programming.
• Ensure all retail and experiential touchpoints remain fresh, relevant, and aligned with the brand's cultural point of view throughout the two-year pop-up lifecycle.

Requirements

• 3-5 years of account management experience within an agency or brand, ideally with retail, experiential, or integrated marketing work.
• Experience working on long-term, multi-phase builds or programs (retail, pop-ups, installations, experiential tours, or similar).
• Strong communication, organization, and relationship-building skills.
• Experience collaborating with creative, strategy, production, digital, and operations teams.
• Confident negotiator with an understanding of vendor pricing, fabrication timelines, and retail/experiential production needs.
• Creative problem-solver able to think both conceptually and operationally.
• Proactive, solutions-oriented, and comfortable managing multiple workstreams in a fast-paced environment.
• Proficient in Google Suite, Slack, Box, Asana, and similar tools.
• Team-first mindset and genuine passion for sport, culture, retail experiences, and live events.
• Ability to travel and work some nights and weekends as needed.

The pay range for this position is 82,000 - 95,000 per year.The position is also eligible for benefits and a discretionary bonus.

Please note that compensation information is a good-faith assessment associated with this position only and is provided pursuant to local salary transparency laws.

Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria.

This role is not eligible for sponsorship.

Game Seven provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.