Retail Pharmacy Technician

Beth Israel Lahey Health; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Retail Pharmacy Technician, where your contributions directly impact patient care. In this role, you'll provide essential support under a licensed pharmacist, managing medication requests, assisting with patient inquiries, and ensuring quality control. Your expertise in pharmacy operations and strong communication skills will foster collaboration with healthcare professionals and enhance patient experiences. This dynamic team values your compassion and dedication, offering a fulfilling environment where you can make a real difference. Embrace this opportunity to grow in a rewarding career that prioritizes health and community well-being.

Qualifications

• 1-3 years related work experience in Healthcare or Retail Pharmacy.
• Knowledge of prior-authorization workflows and prescription claims adjudication.

Responsibilities

• Renew routine medication requests and manage administrative responsibilities.
• Investigate and resolve prescription issues, communicating with patients.

Skills

Customer Service

Problem Solving

Decision Making

Written Communication

Oral Communication

Team Work

Education

High School diploma or GED

Bachelor's degree

Tools

Microsoft Office

Web-based applications

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: The Retail Pharmacy Technician is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. Technician's duties include preparing take home medications, compounding, inventory management, utilizing various equipment and technology available in the pharmacy, performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the retail technician will participate in training and orientation of new technicians and pharmacy students and bedside delivery to patients.

Job Description:

Essential Responsibilities:

1. Renews routine/maintenance medication requests (telephonic, fax, Patient site, E-prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions.
2. Responds efficiently to formulary and medication assistance program inquiries and prioritizes efforts to address needs effectively and safely.
3. Assists with the BIDMC transition of care program.
4. Assists with medication reconciliations.
5. Investigates and resolves prescription issues and communicates directly with patients providing clarification on directions for prescriptions.

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree preferred.
2. License Mass Registered Pharmacy Tech preferred, or Registration Pharmacy Technician Trainee required, or Certificate 1 Certified Pharmacy Technician preferred.
3. 1-3 years related work experience required in Healthcare or Retail Pharmacy.
4. Knowledge of prior-authorization workflows, payer relations, prescription claims adjudication, and general reimbursement procedures.
5. Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc.)
6. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1. Experience with prior authorizations.

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled