Retail Personal Banker: Training & Growth Path

Fifth Third Bank; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Fifth Third Bank in Indianapolis, Indiana invites you to join a 4- to 8-week onboarding program designed to grow Retail Personal Banker II skills. The role focuses on sales development, customer relationship building, and cross-selling deposits and loans through a consultative process.

The program includes rotations in Operations and Sales & Service with a certification upon completion. You will be evaluated on financial knowledge, service quality, and ethical conduct while supporting customers

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities to acquire new customers.
• Understanding of advanced math functions for credit/financial info.
• Represent Fifth Third Bank professionally in appearance and communication.
• Knowledge of Retail policies and procedures for sound decisions.
• S.A.F.E. Act registration required for employment.

Responsibilities

• Use consultative sales to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and recommend solutions.
• Proactively reach out to customers and set appointments for reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Refer customers to partners for holistic financial solutions.
• Meet production goals while enhancing revenue growth.
• Guide CSRs on sales and referral processes.
• Provide friendly service and professionalism while protecting customer information.

Skills

Sales experience

Customer service

Communication skills

Financial products knowledge

Relationship building

Education

College degree or work experience

Job description

Fifth Third Bank in Indianapolis, Indiana invites you to join a 4- to 8-week onboarding program designed to grow Retail Personal Banker II skills. The role focuses on sales development, customer relationship building, and cross-selling deposits and loans through a consultative process.

The program includes rotations in Operations and Sales & Service with a certification upon completion. You will be evaluated on financial knowledge, service quality, and ethical conduct while supporting customers