Retail Personal Banker II - Training Path

Fifth Third Bank; Greenwood (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Fifth Third Bank in Indiana seeks candidates for a Retail Personal Banker II program, with a 4–8 week onboarding and rotations in Operations and Sales & Service. A certification follows to qualify for the Retail Personal Banker role, focused on deposits, loans, and services.

The role emphasizes consultative sales, relationship building, and proactive customer engagement while maintaining strong ethics and risk awareness. Some travel within the affiliate may be required.

Qualifications

• College degree or work experience providing transferable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new customers and cross-sell.
• This position requires S.A.F.E. Act registration at time of employment via NMLS.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
• Maintain in-depth knowledge of Retail consumer and small business products/services and recommend solutions.
• Utilize approved Marketing tools to proactively reach out to customers and set appointments for financial reviews.
• Primarily focus on cross-selling to existing customers and engage in outside sales activities.
• Establish relationships with assigned Business Partners and refer customers for holistic solutions.
• Meet/exceed customer experience and production goals and contribute to revenue growth.

Skills

Consultative sales

Relationship building

Communication skills

Customer service

Education

College degree or equivalent work experience

Tools

Sales tools

Job description

Fifth Third Bank in Indiana seeks candidates for a Retail Personal Banker II program, with a 4–8 week onboarding and rotations in Operations and Sales & Service. A certification follows to qualify for the Retail Personal Banker role, focused on deposits, loans, and services.

The role emphasizes consultative sales, relationship building, and proactive customer engagement while maintaining strong ethics and risk awareness. Some travel within the affiliate may be required.