Retail Personal Banker II — Sales & Service Pro

Fifth Third Bank, N.A.; Hampton (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Fifth Third Bank, N.A. is seeking candidates for a Retail Personal Banker II program in Hampton, GA. The role focuses on sales development and relationship building, offering rotations in Operations and Sales & Service, and ending with a certification for the Retail Personal Banker job family.

Selected candidates will complete an onboarding program, promote a full range of banking products, and maintain strong customer service standards while managing risk and privacy policies.

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures for sound judgment.
• S.A.F.E. Act registration required at time of employment via NMLS.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to build customer profiles and identify needs.
• Maintain in-depth knowledge of Retail products/services and recommend solutions.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Refer customers to Business Partners for holistic financial solutions.
• Meet/exceed customer experience and production goals and drive revenue growth.
• Guide CSRs on sales and referral process.
• Promote customer satisfaction with a friendly, professional demeanor.

Skills

Sales experience

Customer service

Communication skills

Math skills

S.A.F.E. Act registration

Education

College degree or equivalent experience

Job description

Fifth Third Bank, N.A. is seeking candidates for a Retail Personal Banker II program in Hampton, GA. The role focuses on sales development and relationship building, offering rotations in Operations and Sales & Service, and ending with a certification for the Retail Personal Banker job family.

Selected candidates will complete an onboarding program, promote a full range of banking products, and maintain strong customer service standards while managing risk and privacy policies.