Retail Personal Banker II: Relationships & Growth

Fifth Third Bank, N.A.; Franklin (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Fifth Third Bank in Franklin, TN is seeking candidates for a Retail Personal Banker II track. The role begins with a 4-8 week onboarding program with rotations in Operations and Sales & Service, culminating in a certification to perform as a Retail Personal Banker.

The position emphasizes deposits, loans, and relationship-building with customers. The role requires consultative sales, strong product knowledge, and adherence to risk and ethics policies.

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• This position requires S.A.F.E. Act registration at employment through NMLS.

Responsibilities

• Use consultative sales process to build a customer profile and identify financial needs.
• Maintain knowledge of Retail products/services and recommend solutions.
• Reach out to customers using approved Marketing tools and set appointments for reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Refer customers to Business Partners for holistic financial solutions.
• Meet/exceed customer experience and production goals and drive revenue growth.

Skills

Sales

Customer service

Financial Needs Analysis

Communication

Professional appearance

Education

College degree or relevant experience

Job description

Fifth Third Bank in Franklin, TN is seeking candidates for a Retail Personal Banker II track. The role begins with a 4-8 week onboarding program with rotations in Operations and Sales & Service, culminating in a certification to perform as a Retail Personal Banker.

The position emphasizes deposits, loans, and relationship-building with customers. The role requires consultative sales, strong product knowledge, and adherence to risk and ethics policies.