Retail Personal Banker II: Relationship Builder

Fifth Third Bank; Gurnee (IL); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank in Lake Forest, Illinois, offers a Retail Personal Banker II path through a 4–8 week onboarding program with rotations in Operations and Sales & Service. A certification upon completion enables the promoted Retail Personal Banker role, focused on selling deposits, loans, and fee-based services while building ongoing customer relationships.

The program emphasizes consultative sales, service excellence, and referrals within a risk-aware environment, preparing candidates for future

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire customers.

Responsibilities

• Use consultative sales process and needs assessment to build a customer profile and identify financial needs.
• Maintain knowledge of Retail products and services and recommend solutions.
• Cross-sell to existing customers and engage in outside sales activities as directed.
• Refer customers to Business Partners for holistic solutions and maintain professional customer interactions.

Skills

Sales experience

Customer relationship building

Financial product knowledge

Communication skills

S.A.F.E. Act knowledge

Education

College degree or transferable experience

Tools

NMLS

CRM systems

Job description

Fifth Third Bank in Lake Forest, Illinois, offers a Retail Personal Banker II path through a 4–8 week onboarding program with rotations in Operations and Sales & Service. A certification upon completion enables the promoted Retail Personal Banker role, focused on selling deposits, loans, and fee-based services while building ongoing customer relationships.

The program emphasizes consultative sales, service excellence, and referrals within a risk-aware environment, preparing candidates for future