Retail Personal Banker II — Growth & Relationships

Fifth Third Bank; Chicago (IL); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank in Countryside, IL invites applications for Personal Banker Associate II. Selected candidates will join a 4-8 week onboarding to become Retail Personal Banker II, with rotations in Operations and Sales & Service.

The role emphasizes consultative sales, relationship building, cross-selling deposits and loans, and delivering high-quality customer care while adhering to bank policies and risk standards.

Qualifications

• College degree or work experience
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire customers.
• Must be able to understand advanced math for credit analysis.
• Represent Fifth Third Bank professionally in appearance and communication.
• S.A.F.E. Act registration required at time of employment via NMLS.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to build a customer profile and identify needs.
• Maintain knowledge of Retail products/services and recommend solutions using our value proposition.
• Utilize CAMP and Marketing tools to reach out to customers and set appointments for reviews.
• Cross-sell to existing customers and engage in outside sales activities (presentations, calls, events).
• Establish strong relationships with Business Partners and refer customers for holistic solutions.
• Meet/exceed customer experience and revenue goals as measured by center P&L.
• Provide guidance to CSRs on sales and referral processes.
• Promote customer satisfaction with a friendly, professional demeanor.
• Address customer questions and own issues while maintaining confidentiality.
• Follow policies and procedures and protect customer data.

Skills

Sales experience

Customer service

Communication

Financial acumen

Education

College degree or work experience

Job description

Fifth Third Bank in Countryside, IL invites applications for Personal Banker Associate II. Selected candidates will join a 4-8 week onboarding to become Retail Personal Banker II, with rotations in Operations and Sales & Service.

The role emphasizes consultative sales, relationship building, cross-selling deposits and loans, and delivering high-quality customer care while adhering to bank policies and risk standards.