Retail Personal Banker II - Growth & Relationship Expert

Fifth Third Bank, N.A.; Akron (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Fifth Third Bank, N.A. in Stow, OH is launching a Retail Personal Banker II program designed to rotate through Operations and Sales & Service. Selected candidates will complete a 9-week onboarding and earn a certification to advance within the Retail Personal Banker family.

The role emphasizes consultative sales, deposits, loans, and fee-based services while building lasting customer relationships. Training includes risk awareness and compliance throughout the process.

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Skills

Sales-focused banking

Customer relationship building

Financial Needs Assessment

NMLS SAFE Act awareness

Communication skills

Financial analysis basics

Education

College degree or equivalent experience

Job description

Fifth Third Bank, N.A. in Stow, OH is launching a Retail Personal Banker II program designed to rotate through Operations and Sales & Service. Selected candidates will complete a 9-week onboarding and earn a certification to advance within the Retail Personal Banker family.

The role emphasizes consultative sales, deposits, loans, and fee-based services while building lasting customer relationships. Training includes risk awareness and compliance throughout the process.