Retail Personal Banker I — Training & Certification

Fifth Third Bank; Norwood (OH); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Fifth Third Bank is hiring for a Personal Banker I track in Norwood, OH. Selected candidates enter a 4–8 week onboarding with rotations in operations and Sales & Service, culminating in a certification that qualifies them for the Retail Personal Banker job family.

The role blends teller duties with consultative sales to meet financial needs and grow customer relationships. Candidates should be prepared to travel within the affiliate for training, with a focus on cross-selling, client engagement,

Qualifikationen

• College degree or work experience providing transferrable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities to acquire new customers and cross-sell.

Aufgaben

• Use consultative sales to identify customer needs and build a profile.
• Maintain knowledge of Retail products and propose solutions.
• Reach out to customers and set appointments for reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Build relationships with Business Partners to refer customers for holistic solutions.
• Meet/exceed customer experience and production goals.
• Guide CSRs on the sales and referral process.
• Promote customer satisfaction with a professional demeanor.
• Answer customer questions and own issues.
• Maintain confidentiality of business information.
• Follow Bank conduct policies and retail procedures.

Kenntnisse

Sales experience

Customer service

Communication skills

Financial acumen

Ausbildung

College degree or work experience

Jobbeschreibung

Fifth Third Bank is hiring for a Personal Banker I track in Norwood, OH. Selected candidates enter a 4–8 week onboarding with rotations in operations and Sales & Service, culminating in a certification that qualifies them for the Retail Personal Banker job family.

The role blends teller duties with consultative sales to meet financial needs and grow customer relationships. Candidates should be prepared to travel within the affiliate for training, with a focus on cross-selling, client engagement,