Retail Personal Banker I - Onboarding & Certification Path

Fifth Third Bank; Toledo (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Fifth Third Bank is offering a Retail Personal Banker I program designed to train candidates through a 9-week onboarding with rotations in operations and Sales & Service. The program aims to certify participants for the Retail Personal Banker role focused on identifying and meeting customer financial needs, acquiring new households, and deepening relationships.

The role includes teller responsibilities and platform team participation, with emphasis on risk awareness, ethical behavior, and

Qualifications

• College degree or work experience providing transferrable skills, or a combination of education and experience.
• Ability to suggest solutions to meet customer financial needs.
• Familiarity with retail banking products and services preferred.

Responsibilities

• Use consultative sales to identify customer needs.
• Build customer profiles and recommend solutions.
• Cross-sell to existing customers and engage in outside outreach.
• Coordinate with partners to offer holistic financial services.
• Maintain professional conduct and protect customer confidentiality.

Skills

Sales experience

Customer service

Communication

Mathematical ability

Financial services knowledge

Education

College degree or equivalent experience

Job description

Fifth Third Bank is offering a Retail Personal Banker I program designed to train candidates through a 9-week onboarding with rotations in operations and Sales & Service. The program aims to certify participants for the Retail Personal Banker role focused on identifying and meeting customer financial needs, acquiring new households, and deepening relationships.

The role includes teller responsibilities and platform team participation, with emphasis on risk awareness, ethical behavior, and