Retail Personal Banker I — Launch Your Financial Career

Fifth Third Bank; Clinton Charter Township (MI); On-site; USD 36,000 - 56,000; Full time

Job summary

Fifth Third Bank seeks candidates for a Retail Personal Banker I track, entering a 4–8 week onboarding with rotations in operations and Sales & Service. The role builds a customer profile, offers Retail products, and aims to grow new households and deepen existing relationships through lobby leadership and tele-consulting.

Successful candidates will undergo certification upon program completion, with risk and ethics standards emphasized and travel for training required as needed.

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and/or cross-sell to existing customers.
• Ability to analyze credit and financial information with basic math.
• Professional representation of Fifth Third Bank in appearance and communication.

Responsibilities

• Use consultative sales process and needs assessment to build a customer profile and identify financial needs.
• Maintain knowledge of Retail products and recommend appropriate solutions.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and participate in outside sales activities.
• Collaborate with partners (Mortgage, Small Business, Commercial) to provide holistic financial solutions.
• Meet/exceed customer experience and production goals and contribute to revenue growth.
• Guide CSRs on sales and referral processes and maintain customer confidentiality.
• Follow codes of conduct and policies, and adhere to open banking procedures.
• Assist in opening/servicing Retail products and participating in loan/bankcard processes.
• Travel within affiliate for training and scheduling flexibility.

Skills

Sales skills

Financial product knowledge

Needs assessment

Communication skills

Education

College degree

Job description

Fifth Third Bank seeks candidates for a Retail Personal Banker I track, entering a 4–8 week onboarding with rotations in operations and Sales & Service. The role builds a customer profile, offers Retail products, and aims to grow new households and deepen existing relationships through lobby leadership and tele-consulting.

Successful candidates will undergo certification upon program completion, with risk and ethics standards emphasized and travel for training required as needed.