Retail Personal Banker I: Launch Your Banking Career

Fifth Third Bank, N.A.; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Fifth Third Bank, N.A. in Detroit is seeking candidates for a Retail Personal Banker I role. Selected candidates participate in a 4-8 week onboarding with rotations in operations and Sales & Service, plus a certification to demonstrate skills for the Retail Personal Banker family.

The position emphasizes consultative selling, new households growth, and strong customer relationships, with risk and policy adherence central to daily duties.

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities to acquire customers.
• Understanding of advanced math functions for credit/financial analysis.
• Professional appearance and communication (verbal/written).
• Knowledge of Retail policies and procedures; judgment in decision making.
• S.A.F.E. Act registration required at employment via NMLS.

Responsibilities

• Use consultative sales to build customer profiles and identify needs.
• Maintain knowledge of Retail products and suggest solutions.
• Proactively reach out to customers for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Build relationships with internal partners to provide solutions.
• Meet/exceed customer experience and production goals; protect earnings.
• Provide guidance to CSRs on sales/referral processes.
• Open/close Financial Center or Bank Mart as directed.

Skills

Sales aptitude

Customer service

Communication skills

Numerical ability

Professional appearance

Education

College degree or transferrable experience

Job description

Fifth Third Bank, N.A. in Detroit is seeking candidates for a Retail Personal Banker I role. Selected candidates participate in a 4-8 week onboarding with rotations in operations and Sales & Service, plus a certification to demonstrate skills for the Retail Personal Banker family.

The position emphasizes consultative selling, new households growth, and strong customer relationships, with risk and policy adherence central to daily duties.