Retail Personal Banker I — Growth in Customer Solutions

Fifth Third; Northern (KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Fifth Third Bank is hiring a Retail Personal Banker I in DeWitt, MI. The program includes a 9-week onboarding with rotations in operations and Sales & Service, culminating in certification to perform as a Retail Personal Banker.

The role focuses on consultative sales, building customer profiles, and expanding relationships through cross-selling. You will work with various partners, drive customer experience, and participate in opening/closing procedures while maintaining confidentiality and

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain knowledge of Retail consumer and small business products/services and recommend appropriate solutions.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities.
• Establish close working relationships with assigned Business Partners and refer customers for holistic financial solutions.
• Meet or exceed customer experience and production goals and contribute to revenue growth.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain confidentiality of business information.
• Follow the Code of Conduct and policies while opening/servicing Retail products.
• Participate in consumer loan and bankcard processes from application to closing.
• Participate in opening/closing processes of Financial Center or Bank Mart.
• Stay updated on Retail procedures to mitigate fraud and risk.

Skills

Sales activities

Customer-facing communication

Education

College degree

Job description

Fifth Third Bank is hiring a Retail Personal Banker I in DeWitt, MI. The program includes a 9-week onboarding with rotations in operations and Sales & Service, culminating in certification to perform as a Retail Personal Banker.

The role focuses on consultative sales, building customer profiles, and expanding relationships through cross-selling. You will work with various partners, drive customer experience, and participate in opening/closing procedures while maintaining confidentiality and