Retail Personal Banker I — Growth & Financial Solutions

Fifth Third Bank; Eastbrook (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Retail Personal Banker I after a 9-week onboarding program including rotations in operations and Sales & Service. The role focuses on consultative selling, acquiring new households, and deepening customer relationships while handling teller responsibilities.

Ideal candidates will have college or transferable skills, sales aptitude, and strong communication. Travel for training may be required; NMLS/S.A.F.E. Act registration is required.

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration required for employment in this position.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities.
• Establish close working relationships with assigned Business Partners and refer customers for timely solutions.
• Consistently meet/exceed customer experience and production goals and enhance revenue growth.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and policies.
• Open/servicing of Retail products; participate in consumer loan and bankcard processes.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed.
• Stay up to date on procedures to mitigate fraudulent activity and risk.

Skills

Sales experience

Customer service

Communication skills

Financial literacy

Education

College degree or work experience providing transferrable skills

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Retail Personal Banker I after a 9-week onboarding program including rotations in operations and Sales & Service. The role focuses on consultative selling, acquiring new households, and deepening customer relationships while handling teller responsibilities.

Ideal candidates will have college or transferable skills, sales aptitude, and strong communication. Travel for training may be required; NMLS/S.A.F.E. Act registration is required.