Retail Party and Events Host

Michaels Stores; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Part time

Job summary

Michaels Stores is seeking a team member in Pittsburgh for event coordination and customer service. This role includes planning birthday parties, delivering fast service, and ensuring a positive shopping experience for our guests.

The ideal candidate should have strong interpersonal skills, experience with children, and a background in retail or customer service. This position offers a dynamic work environment with varied responsibilities, along with opportunities to engage creatively with our customers.

Qualifications

• Experience working with children and children's events.
• Ability to handle job stress and interact effectively with guests.
• Energetic, personable, and able to maintain positivity.

Responsibilities

• Plan and coordinate events including children's birthday parties.
• Deliver friendly customer service and assist customers.
• Maintain store recovery standards and complete operational tasks.

Skills

Energetic and enthusiastic

Excellent people skills

Good communication skills

Organizational skills

Retail and/or customer service experience

Job description

Store - PITT-NORTH HILLS, PA

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unloading, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Preferred Knowledge/Skills/Abilities

• Energetic, enthusiastic, and personable.
• Ability to handle job stress and interact effectively with guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children's events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem‑solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting while taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work may be required to retrieve shopping carts or during truck unloading.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

If you need help performing the essential functions of this job, please contact your supervisor so that we may engage in the interactive process to determine if a reasonable accommodation is available.