Retail Party and Party & Event Host

Michaels Stores; Greensboro (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Michaels Stores is hiring for a role that involves planning and coordinating events like birthday parties within the Greensboro location. The candidate will provide customer service, assist with craft projects, and uphold cleanliness and safety standards.

The ideal candidate should be energetic and personable, with experience in retail and a passion for engaging with guests of all ages. This position is crucial for ensuring a fun, creative environment for customers.

Qualifications

• Experience working with children and children’s events.
• Good communication and listening skills.

Responsibilities

• Plan, coordinate, and facilitate events within the store.
• Deliver friendly customer service and maintain store standards.
• Demonstrate craft projects and engage with clients.

Skills

Energetic, enthusiastic, and personable

Excellent people skills

Retail and/or customer service experience

Ability to handle job stress

Organizational skills

Job description

Responsibilities

• Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests.
• Deliver friendly customer service by helping customers shop, locate products and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete operational tasks including truck‑unload, merchandise duties, and maintaining store recovery standards as needed to deliver Brand Promises.
• Plan and coordinate multiple events at once, including children’s birthday parties and craft classes.
• Engage with clients of all ages, from 4 to 94+, creating an environment of fun and creativity.
• Demonstrate and instruct craft projects, perform face‑painting and other activities.
• Facilitate and implement party add‑ons such as goody bags and balloons, to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking and planogram processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Qualifications & Skills

• Energetic, enthusiastic, and personable.
• Ability to handle job stress and interact effectively with guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good written, verbal, nonverbal communication and listening skills.
• Organizational, interpersonal, and creative problem‑solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting; all public areas are climate‑controlled; some stock rooms may not be climate‑controlled.
• May involve outdoor work such as retrieving shopping carts or unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in an interactive process with you to determine if a reasonable accommodation is available.

Legal & Equal Opportunity

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).