Party & Event Host

Michaels Stores; Houston (TX); On-site; USD 19,286 - 24,796; Part time

Job summary

Michaels Stores in Houston, Texas is hiring for an Event Coordinator. In this role, you will plan and facilitate various events including children's birthday parties, ensuring that guests have a fun and engaging experience. You will also assist customers with their shopping needs, provide fast and friendly checkout service, and ensure adherence to the company's cleanliness and safety standards. Requires strong people skills and experience with children's events.

Qualifications

• Retail and/or customer service experience required.
• Ability to handle job stress and interact effectively with others.
• Experience in coordinating children’s events.

Responsibilities

• Plan and coordinate multiple events including children’s birthday parties.
• Provide friendly customer service and fast checkout experience.
• Uphold company cleanliness and safety standards during events.

Skills

Energetic, enthusiastic and personable

Excellent people skills

Experience working with children

Good communication skills

Organizational skills

Job description

Store - HSTN-VOSS, TX

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities such as sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Preferred Knowledge / Skills / Abilities

• Energetic, enthusiastic and personable.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, non‑verbal communication and listening skills.
• Organizational, interpersonal and creative problem‑solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster