Party and Event Host

Michaels Stores; Prosper (TX); On-site; USD 28,000 - 35,000; Part time

Job summary

Michaels Stores is looking for an Event Coordinator in Prosper, TX. You will plan and coordinate multiple events including children's parties, ensuring client satisfaction while engaging with various age groups. The role also requires strong customer service skills in a retail environment.

Responsibilities include managing event logistics, completing administrative tasks, and maintaining store standards. Ideal candidates are energetic, detail-oriented, and possess excellent communication skills.

Qualifications

• Experience working with children and events preferred.
• Retail and/or customer service experience required.
• Ability to handle job stress and interact effectively.

Responsibilities

• Plan and coordinate events for children and craft classes.
• Engage with clients and provide a fun, creative environment.
• Complete administrative tasks and ensure client satisfaction.
• Maintain compliance with safety and cleanliness standards.

Skills

Energetic, enthusiastic, and personable

Excellent people skills

Strong written, verbal, and non-verbal communication skills

Organizational and interpersonal skills

Creative problem-solving skills

Job description

Store - Prosper, TX

Event Coordination

• Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, performing face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate event details with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs.
• Create backup and emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold company cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.
• Engage customers on benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in custom framing selling and production.
• Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Preferred Knowledge / Skills / Abilities

• Energetic, enthusiastic, and personable.
• Ability to handle job stress and interact effectively with guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Strong written, verbal, and non‑verbal communication skills, including listening skills.
• Organizational, interpersonal, and creative problem‑solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• For assistance with these essential functions, contact your supervisor to determine if a reasonable accommodation is available.

Work Environment

• Public retail store setting caring for customers; all public areas are climate‑controlled.
• Some stock rooms may not be climate‑controlled; some outdoor work may be required for retrieving shopping carts or unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.