Retail Paint Customer Service & Sales Specialist

Sherwin-Williams; Petal (MS); On-site; USD 14,000 - 18,000; Full time

Job summary

Sherwin-Williams in Petal, MS seeks a Customer Service Specialist for Store #708561. This full-time role focuses on helping wholesale and retail customers, answering questions, and recommending solutions to maximize satisfaction.

You will resolve customer concerns, stay updated on product features, and assist with daily store operations while meeting sales goals. The position requires standing and light lifting and may include evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual (Spanish)

Communication skills

Education

High School diploma or GED

Job description

Sherwin-Williams in Petal, MS seeks a Customer Service Specialist for Store #708561. This full-time role focuses on helping wholesale and retail customers, answering questions, and recommending solutions to maximize satisfaction.

You will resolve customer concerns, stay updated on product features, and assist with daily store operations while meeting sales goals. The position requires standing and light lifting and may include evenings and weekends.