Retail Optical Lead: Customer Experience & Sales

Svs Vision, Inc.; Clinton Charter Township (MI); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

SVS Vision, Inc. in Clinton Township, MI is seeking a Regular Full-Time Retail Office Manager assistant to support daily store operations, dispense eyewear and provide patient care.

You will help with hiring, training and coaching the team, and lead the store in the Retail Office Manager’s absence. You will lead customer service and sales initiatives, ensure HR policies compliance, and work with the team to meet financial targets while maintaining high service standards.

Qualifications

• ABO/SVS Certification required within 12 months of hire/promotion.
• High School Graduate or equivalent.
• Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.

Responsabilités

• Assist with hiring, developing, training and managing associate performance
• Assist with store scheduling
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key associate information
• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales
• Provide and continuously model excellent customer service in all customers interactions
• Partner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Partner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
• Act on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openings

Connaissances

Supervisory experience

Customer service

Microsoft Office

Communication

Formation

ABO/SVS Certification within 12 months

High School Graduate

Outils

Microsoft Office Suite

Description du poste

SVS Vision, Inc. in Clinton Township, MI is seeking a Regular Full-Time Retail Office Manager assistant to support daily store operations, dispense eyewear and provide patient care.

You will help with hiring, training and coaching the team, and lead the store in the Retail Office Manager’s absence. You will lead customer service and sales initiatives, ensure HR policies compliance, and work with the team to meet financial targets while maintaining high service standards.