Optical Retail Lead - Customer Experience & Growth

Svs Vision, Inc.; Dearborn Heights (MI); On-site; USD 48,000 - 60,000; Full time

Job summary

SVS Vision, Inc. in Dearborn Heights, MI is seeking a Regular Full-Time Retail Office Manager support role to assist with day-to-day store operations.

Responsibilities include dispensing eyewear, patient care, performance coaching, scheduling, and driving sales and profitability. The role requires ABO/SVS certification within 12 months, strong supervisory and customer service skills, and the ability to analyze issues and manage multiple tasks in a fast-paced environment.

Qualifications

• ABO/SVS Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address
• Able to set impactful goals and motivate team to deliver results
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

Responsibilities

• Assist with hiring, developing, training and managing associate performance
• Assist with store scheduling
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key associate information
• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales
• Provide and continuously model excellent customer service in all customers interactions
• Partner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Partner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
• Act on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openings

Skills

ABO/SVS Certification

High School Diploma

Supervisory experience

Customer service focus

Analytical thinking

Organizational skills

Multi-tasking

Financial data analysis

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SVS Vision, Inc. in Dearborn Heights, MI is seeking a Regular Full-Time Retail Office Manager support role to assist with day-to-day store operations.

Responsibilities include dispensing eyewear, patient care, performance coaching, scheduling, and driving sales and profitability. The role requires ABO/SVS certification within 12 months, strong supervisory and customer service skills, and the ability to analyze issues and manage multiple tasks in a fast-paced environment.