Retail Ops Trainee: Customer Service Lead

Hannaford Supermarkets; Rockland (ME); Presencial; USD 23 000 - 34 000; Tempo integral

Resumo da oferta

Hannaford Supermarkets in Rockland, ME seeks a Management Trainee to prepare for future leadership roles within the store. The program assigns departments based on store needs and emphasizes policy adherence, service coaching, and operational excellence.

The role encompasses training across department functions, supervision, and development of product knowledge while maintaining safety and sanitation standards in a fast-paced retail environment.

Qualificações

• Ability to lead and direct others.
• Willingness to learn multiple tasks and technical requirements of the job.
• Good interpersonal skills and desire to work in a team environment.
• Must meet minimum age requirements to comply with company policy.
• Effective communication and customer service skills.

Responsabilidades

• Observe and follow all company policies and established standard practices.
• In the absence of the department manager, manage the department operations in accordance with established department standard practices.
• Maintain a neat, well groomed personal appearance at all times and comply with company's personal appearance policy.
• Actively recognize associates who deliver great service and coach associates to expectations when necessary.
• Understand and use company tools such as; financial reports, scheduling, productivity, ordering, and business information systems.
• Maintain solid communication in the department, with the store manager, and throughout the organization.
• Maintain merchandising techniques and layouts consistent with company standards.
• Maintain department compliance with pricing and coding policy.
• Work within our company's management planning (MPP) guidelines to maintain productivity.
• Support company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Develop product knowledge in all areas of assigned department, including product preparation.
• Have total understanding of department's Standard Practice manual.
• Ensure the proper training of all assigned department associates.
• Ensure and maintain company sanitation and food safety standards.
• Maintain the quality of department's appearance and presentation.
• Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer feedback when necessary.
• Perform all special projects and duties as assigned.

Conhecimentos

People leadership

Multi-tasking

Team player

Communication

Age requirement

Descrição da oferta de emprego

Hannaford Supermarkets in Rockland, ME seeks a Management Trainee to prepare for future leadership roles within the store. The program assigns departments based on store needs and emphasizes policy adherence, service coaching, and operational excellence.

The role encompasses training across department functions, supervision, and development of product knowledge while maintaining safety and sanitation standards in a fast-paced retail environment.