Retail Management Trainee: Customer Service Lead

Hannaford; Hooksett (NH); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford is seeking a Management Trainee at Store 08177 in Manchester, NH to train for leadership across departments. You will observe policies, step in for the department manager when needed, and maintain presentation, safety, and service standards while coaching associates for excellence.

The program develops skills in merchandising, pricing, and use of reports and scheduling tools to support store performance and safety compliance.

Qualifications

• Ability to lead and direct others.
• Willingness to learn multiple tasks and technical requirements.
• Strong interpersonal and teamwork skills.
• Must meet minimum age requirements.
• Excellent communication and customer service abilities.

Responsibilities

• Observe and follow all company policies and standard practices.
• In the absence of the department manager, manage department operations.
• Maintain neat personal appearance per policy.
• Recognize and coach associates delivering great service.
• Use tools such as financial reports, scheduling, and business information systems.
• Maintain department merchandising and pricing accuracy.
• Ensure sanitation and food safety standards.

Skills

Lead others

Multi-task learning

Interpersonal skills

Age compliance

Communication & customer service

Job description

Hannaford is seeking a Management Trainee at Store 08177 in Manchester, NH to train for leadership across departments. You will observe policies, step in for the department manager when needed, and maintain presentation, safety, and service standards while coaching associates for excellence.

The program develops skills in merchandising, pricing, and use of reports and scheduling tools to support store performance and safety compliance.