Retail Ops Leader: Drive Store Excellence & Growth

PetSmart; Pompano Beach (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness Benefits*

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Join a value-driven team focused on pets, customers, and teamwork, with opportunities for

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Oversee inventory management, pricing processes, and merchandising to support store profitability.
• Ensure a safe environment for associates, pets, and pet parents.

Skills

People leadership

Computer skills

Written and verbal communication

Under pressure

Tools

POS system

Microsoft Office

Job description

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Join a value-driven team focused on pets, customers, and teamwork, with opportunities for