Retail Ops Lead - Big-Box Store, Customer & Inventory

Peyton Resource Group; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Peyton Resource Group in Dallas, TX seeks an Assistant Store Manager, Operations to oversee daily store operations, uphold safety standards, and ensure policies are properly followed. You will lead a high-volume team in a big-box environment, driving sales and customer satisfaction.

The role focuses on inventory control, merchandising, staffing, and coaching supervisors and associates. You will open/close the store, manage payroll, and resolve issues promptly in line with company policy.

Qualifications

• Two or more years of experience with a major big box retailer in a high-volume store.
• Experience in retail management: driving sales, merchandising, operations, freight flow and customer service.
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees.
• Proficiency in Microsoft Office.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Maintain orderly operation and safety of all areas of responsibility;ensure that operational policies and procedures are being properly carried out at the store level
• Consistently achieve inventory control, customer satisfaction, productivity, payroll and expense goals
• Conduct physical inventory;manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets
• Through front end leadership, ensure all customer issues are resolved in a timely manner and in alignment with company policy
• Participate in and lead open and close procedures
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers
• Develop and coach supervisors and associates in all departments in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures
• Provide regular coaching and feedback to supervisors and associates to ensure goals and results are communicated to all associates throughout the store
• Ensure human resource issues are handled in accordance with guidelines;partner with Regional HR Manager and Store Manager when needed

Skills

Retail management

Inventory control

Customer service

Leadership

Merchandising

Tools

Microsoft Office

Job description

Peyton Resource Group in Dallas, TX seeks an Assistant Store Manager, Operations to oversee daily store operations, uphold safety standards, and ensure policies are properly followed. You will lead a high-volume team in a big-box environment, driving sales and customer satisfaction.

The role focuses on inventory control, merchandising, staffing, and coaching supervisors and associates. You will open/close the store, manage payroll, and resolve issues promptly in line with company policy.