Retail Ops Lead Analyst: Drive Process, Analytics & Teams

Military, Veterans and Diverse Job Seekers; Stafford (VA); On-site; USD 75,000 - 105,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Lead Analyst for its Retail Operations team. The successful candidate will serve as the primary contact for escalations, coordinate cross-functional communications, and monitor daily workflow to ensure timely, high-quality deliverables.

The role emphasizes leadership, process improvement, and training across the workflow areas, while ensuring SOX compliance and accurate performance reporting.

Qualifications

• Bachelor's degree with 4+ years work experience required.
• Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access).
• Ability to communicate effectively and professionally with internal and external parties as required.
• Can obtain and analyze data without supervision and can reason through complex scenarios to suggest course of action or remediation.
• Effectively communicate with, develop and maintain professional relationships with internal and external customers.
• Excellent attention to detail knowing others will depend on it being correct.

Responsibilities

• Lead, coach and develop team members and monitor day-to-day workflow activities to ensure high quality work.
• Manage data related to pricing, billing, payments, and revenue recognition to ensure SOX compliance.
• Address customer inquiries promptly and accurately; coordinate with vendors and system support.
• Identify and implement process improvements; develop business requirements and test scripts as needed.
• Communicate issues to management and stakeholders; foster cross-functional collaboration.
• Adhere to policies and controls, including Sarbanes-Oxley (SOX) and other company policies.

Skills

Microsoft Office

Effective communication

Data analysis

Independent worker

Time management

Team collaboration

Education

Bachelor's degree

Business/Management degree preferred

Tools

CRM systems

Order-to-Cash workflows

SQL

Job description

Military, Veterans and Diverse Job Seekers is seeking a Lead Analyst for its Retail Operations team. The successful candidate will serve as the primary contact for escalations, coordinate cross-functional communications, and monitor daily workflow to ensure timely, high-quality deliverables.

The role emphasizes leadership, process improvement, and training across the workflow areas, while ensuring SOX compliance and accurate performance reporting.