Retail Operations & Transactions Associate

CarMax Business Services; Houston (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Benefits program

Job summary

CarMax is seeking a Business Operations Associate at our Katy, TX location. You will support sales, auctions, and appraisals, processing paperwork, managing deposits, and ensuring accurate transactions while delivering clear, friendly customer service.

The role requires strong organization, data entry and MS Office proficiency, and the ability to work in a fast-paced, team-oriented setting. Flexibility to work varied shifts, including nights and weekends, is essential.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

MS Office

Communication

Attention to detail

Multitasking

Flexibility

Physical stamina

Confidentiality

Job description

CarMax is seeking a Business Operations Associate at our Katy, TX location. You will support sales, auctions, and appraisals, processing paperwork, managing deposits, and ensuring accurate transactions while delivering clear, friendly customer service.

The role requires strong organization, data entry and MS Office proficiency, and the ability to work in a fast-paced, team-oriented setting. Flexibility to work varied shifts, including nights and weekends, is essential.