Retail Operations Supervisor: Lead, Coach & Stock Accuracy

Victoria’s Secret & Co.; Bridgewater (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.

At Victoria’s Secret & Co, you will lead a team to execute shipments, replenish inventory, maintain standards, and coach associates to deliver exceptional customer experiences while upholding safety and compliance in a fast-paced retail setting.

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Strong attention to detail and execution.
• Ability to work in a fast-paced environment.
• Ability to coach in real time.
• 1–2 years retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers)

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Skills

Passion for Victoria’s Secret Brand

Attention to detail

Fast-paced environment

Coaching in real time

Retail experience 1–2 years

Flexible schedule (nights/weekends)

Physical ability to lift 40 pounds

Technology familiarity (headsets, etc)

Job description

Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.

At Victoria’s Secret & Co, you will lead a team to execute shipments, replenish inventory, maintain standards, and coach associates to deliver exceptional customer experiences while upholding safety and compliance in a fast-paced retail setting.