Retail Operations Supervisor II

Goodwill Industries of the Valleys; Danville (VA); On-site; USD 42,000 - 55,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a hands-on manager to lead production and staffing across diverse retail and donation operations. You will oversee scheduling, payroll input, and staff training while driving productivity and compliance with safety and policy standards.

In this role, you will partner with store leadership to ensure seamless operations, accurate documentation, and efficient handling of donated merchandise, recalls, and incident reporting, contributing to the

Qualifications

• High school diploma or GED required with 1+ year related management experience.
• Computer skills including Microsoft Office, web-based programs, and time and attendance system experience required.
• Valid driver license with ability to show proof of insurance.
• CPR certification or ability to become CPR certified with provided training.
• Forklift certification or ability to become forklift certified with provided training.
• Able to lift up to 50 pounds, with or without assistance.

Responsibilities

• Resolve customer complaints or inquiries appropriately and notify store manager.
• Enter time and attendance in payroll system and clear schedule exceptions promptly.
• Assist store manager in staffing to ensure adequate coverage for daily goals.
• Manage production area and processing of donated merchandise.
• Meet daily productivity goals across all commodities and report deficiencies.
• Inform logistics of product needs via nightly service requests.
• Ensure staff compliance with safety, policy, security, and productivity procedures.
• Assist with interviewing and training employees.
• Stay current with recall notices and post copies for team; file recalls.
• Submit incident/accident reports timely to relevant departments.

Skills

Leadership

Time management

Communication

Safety procedures

Education

High School Diploma or GED

Tools

Microsoft Office

Payroll system

Web-based programs

Job description

Goodwill Industries of the Valleys is seeking a hands-on manager to lead production and staffing across diverse retail and donation operations. You will oversee scheduling, payroll input, and staff training while driving productivity and compliance with safety and policy standards.

In this role, you will partner with store leadership to ensure seamless operations, accurate documentation, and efficient handling of donated merchandise, recalls, and incident reporting, contributing to the