Retail Operations Supervisor

David's Bridal; Johnson City (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Operations Supervisor to lead a dynamic team in providing exceptional customer service. This role involves managing daily operations, ensuring a customer-first culture, and achieving sales goals. The ideal candidate will have a strong background in retail management, a passion for mentoring, and the ability to drive team performance. This is an exciting opportunity to join a company that values diversity and empowers its employees to thrive in a rewarding environment. If you are ready to make a difference in a fast-paced retail setting, we want to hear from you!

Benefits

Generous Team Member Discount

Health/Dental/Vision Insurance

401K Program

Paid Vacation, Sick Days & Holidays

Pet Benefits

Dayforce Wallet – Get Paid Early!

Qualifications

• 2-4 years of retail management experience in an apparel environment.
• Strong leadership skills with a focus on customer service.

Responsibilities

• Lead a customer-first culture and manage daily operations.
• Monitor store performance and assist in achieving sales goals.

Skills

Retail Management

Customer Service

Team Leadership

Performance Management

Inventory Management

Education

High School Diploma

Retail Management Experience

Tools

Computerized POS System

Job description

Join to apply for the Retail Operations Supervisor role at David's Bridal

4 days ago Be among the first 25 applicants

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit. We’re looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We Make Dreams Happen!

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Essential Job Functions

Customer Focus

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decisions Making

• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance

• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Education & Credentials

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Hours And Physical Demands

Full time hours Sunday through Saturday 40 hours a week

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

Additional Benefits

• Rewarding Environment and Competitive Pay
• Generous Team Member Discount After First Pay Period
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Sick Days & Holidays
• Pet Benefits

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We encourage applications from all qualified candidates and are committed to accommodating persons with disabilities. Contact Human Resources for assistance if needed.